I was not informed of the cancellation fee when making the duct cleaning appointment. After the tech came and we discussed the work to be performed and we decided that the actual work would be much more than the estimate provided. I was told that I now have to pay a $59.53 (w/tax) cancellation fee. This was a total surprise to me...
Wish I had known this while making the appointment... End of the day, I paid $59.53 for someone to come by and give me an actual estimate. There are many vendors who give free estimates.
This is the 2nd time I have used Sears and this is going to be my last time I will be using this vendor.
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