I had Atlas Butler come to diagnose why my air conditioning was not cooling the house. They diagnosed it as a metering device in the AC, but the technician admitted he wasn't really sure. After trying for two weeks to get a solid answer from them, I paid to have another company come to look at my system. The 2nd company found burnt wires in the furnace from a bad sequencer which was causing the heating element to be on while the AC was trying to run. I was told this could have caused a fire. I called Atlas Butler the let them know of the error and request the refund of the $89 diagnostic fee. The manager refuses to call me back and customer service tells me the manager refuses to issue a refund. The technician did not bother to wear a mask, even when in my home.
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