I made an appointment to bring my Capuchin monkey in for a surgical procedure. They had assured me that they had experience with primates. I booked the appointment over two weeks ago. I received a call before the surgery telling me to drop off my primate in the early morning. I called them to ask what they meant by 'drop off' I was told that I leave my primate at 8 am and pick him up at the end of the day. This is unacceptable with a primate. I told them there was no way that I was leaving my primate sitting there all day until they got around to performing surgery on him. A primate is NOT a dog or cat. The receptionist was very rude to me and not in the least bit understanding. Clearly they have absolutely NO experience with primates and know nothing about them. I have extensive experience plus I worked a veterinary technician for over a decade. I was shocked at her lack of empathy or caring. I was also shocked that they would expect me to leave a primate like that in their care. Primate owners always stay with their primates!!!! Obviously, they are just an assembly line for dog and cat neuters and know nothing about exotics. Also, they should consider hiring a new receptionist who actually knows something and acts like she cares instead of being rude, condescending, and uncaring.
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