A series of mis-steps, excuses and poor delivery. I started by getting a quote for repair in August. The guy came out and said it would be a week. It took over 3 months and 12 phone calls for them to realize the part was on their own desk the whole time. Then when they came out to fix it, realized he had made an error and it could not be fixed. The next day then sent out another person to give me a quote to replace the whole fireplace...it's been 5 weeks and now they tell me..S"rry, you're on a list to be considered for an install...but Pay us the $100 fee for coming out to your house" This is HORRIBLE HORRIBLE HORRIBLE. Does not live up to their reputation.
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