While the work was acceptable enough, the customer service is atrocious. After receiving my bag, I asked for a copy of the bill they sent to American (I had bought supplemental bag insurance and needed it for the claim.) Two emails and 10 days later, I finally got a response - a single sentence reply to call my airline. They clearly have this information and it can’t be the first time someone requested it. I would have sent them other luggage to repair but with this level (or lack thereof) of service, I’ll find another company that actually wants my business.
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