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Not meeting my expectations - Review by Guest | Land Company

Land Company

Not meeting my expectations 7/31/2019

I wanted to love my new Insight Home, but the whole process has been stressful. I accepted a delay of over a month, so that Insight would have more time to get the house ready. Here are the issues since moving in:drywall taping is bad, really bad and now coming apart at the seams, the microwave hums, the fireplace had to be converted, my front door key pad stopped working, circuit tripping and can't find the cause, the exterior of the house and the driveway have not been cleaned from construction, broken shingles, and nails on roof - left over from construction, HVAC not balanced - temp in the upstairs is warmer. On a positive note, I love the location....just wish I could love my house and location. more
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Owner response
Owner response 7/31/2019
Dear Judy's Book Guest, As you can see by our immediate reply, we are very concerned about the items you have listed and our senior management was immediately notified. We are attempting to line up your reported problems with customers in our database. In the meantime, our management team is awaiting an email or phone call from you. Please email warranty@insightde.com as they have been instructed to immediately forward to upper management. Please explain to the customer care rep that management is awaiting your call. We look forward to servicing you.
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