I called after 4 on Thursday that I was having problems with my DVR. I was told they suspected a failing hard drive and it needed to be replaced. I expected and would have been happy to be scheduled for replacement the next week. No, they said they'd send someone right out and in about 40 minutes the repairman was here. Since we're 20 minutes out of Bemidji that's excellent. He replaced my box but also upgraded a lot of the other system. I was blown away with the service.
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