The technician was very professional, and personable (not required to make repairs but certainly makes the customer feel better when not happy with needed repairs).
The problem was a matter of fair wear and passage of time. The repair was diagnosed and completed very quickly. Charges were as stated at the time of placing the request and in accord with the annual service contract in place.
The technician asked if there were any other plumbing concerns and discussed the items mentioned (a new owner of 30 year old house) and prioritized his suggestions, explaining the scope of work and providing cost estimates for possible future work.
Very satisfied with the service provided and the individual service technician.
more