The technician, Troy, was friendly, courteous and knowledgeable upon his timely arrival to my home. He inspected the furnace and quickly found the problem. Unfortunately it was to late in the day to acquire the needed part. Upon arrival the next day it was discovered that the new part was defective. This required returning the part to the parts store for another new part. This was in no way Troy's fault. The second new part worked perfectly and the repairs were completed in a timely matter. We are very happy with the results of this experience.
Terry Prinner
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