FANTASTIC customer service and products. Charles is so kind and professional and consistently goes well above and beyond for his customers. He was very thorough, knowledgeable, and answered all my questions with regard to our two direct vent fireplaces. He gave troubleshooting advice and walked me through all processes, and even helped check my smoke alarm detectors when he heard them chirping! His answer: he’d like to help because our safety was his priority. Talk about a great guy. We’re so impressed that we’re looking at them for other services.
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