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Repair overcharge - Review by Guest | Vogel Heating & Cooling

Vogel Heating & Cooling

Repair overcharge 7/13/2017

Very pleased with the tech,,,Rick B. However, I was charged $205 for a capacitor ($20 item) and $184 labor/service charge. I feel completely ripped off on the parts cost. I will probably need a new unit soon. I won't be using Vogel if this is how they treat their existing customers. I just got done spending over $4000 with them for a unit for my sunroom. more
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Owner response
Owner response 7/18/2017
Mr.xxxx I enjoyed our conversation the other day and wanted to thank you again for the opportunity to review the repair cost with you for your recent service call. I believe that after our conversation you have a better understanding of the cost for your repair. We value you as a customer and want to make sure that you are completely satisfied with your experience with us. If you have any other questions or need anything else please do not hesitate to give me a call. Best Regards Jim Panick Service Division Manager Vogel Heating and Cooling
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