The experience started out not so well. The appointment time was 3:30-5:00. Michael arrived at 5:45. Only upon me calling did I get an approval for no one to be home while he did his evaluation and repair. Other than this the repairman was thorough and precise and communicated all with me over the phone and even to send pics of the problem. He seemed to be a knowlegable young man and even though it was late in the evening never rushed in explaining the cause and repair and maintenance of the unit. I would recommend this company with the trained tech, Michael, that was dispatched to me.
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