They fixed some minor leak and installed a kitchen faucet for us. The technician spent 3.5hrs at the house. For this job, they charged us $850 (before tax). With some research, I found out that the retail price of the faucet was $160, which means they have charged ~$200/hr. When I asked for an explanation, they said they have installed other parts (perhaps some washers? I did not get a list) and that this is their "standard charge" because they don't charge by hour. Overall, we were grossly over-charged.
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