Everything went great. From the beginning I was contacted by the office--Kimie--and also received an email letting me know who my contact in the office was and who the technician doing the servicing would be, Shawn explained a lot of things about the furnace and humidifier systems and made recommendations on things I could do to keep the systems working better. I look forward to Shawn coming out in a few months to service my air conditioning system.
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