Juan was the kind of service person for whom I always hope. He is willing to educate the customer about the situation, the options, and the technology. He was thorough and double and triple checked his work a number of times to ensure that he knew the extent of the problem and that there were not any other complications that would cause a repeat visit to be necessary. He made double sure that all the issues were addressed and that all had been done that was possible to ensure smooth operation of the equipment for which he installed a new, Home Depot-purchased, thermostat. I would definitely consider calling ARS again if I could be guaranteed a quality-focused technician like Juan. Most techs today act like they were never trained to double-check their work.
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