As a member/customer, I have experienced variable quality between and within spa services. Initially very impressed with environment, the spa does not withstand the test of time. Employees often are overinflated regarding their skills and importance. Company line follows that no other Eastside salon/spa businesses compare to this facility's greatness. Customer education, underscored as protectiveness, can push boundaries into misguided information (or manipulation). Increasingly expensive with charges confusing; price charts are not followed consistently and changes occur without clear explanation. The beauty industry is all about creating an illusion. Should that illusion excuse inconsistencies in quality and integrity?
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