Had a 2 year old condenser unit fail in 90-100 degree weather. Gary from Guy Smith came out promptly and stayed until troubleshooting a problematic leak was complete where previous technicians from other companies had not been as thorough, choosing instead to take the easier route and just swap parts. Gary identified some major problems which in the end cost me as much as being nickel and dimed from other vendors. Gary left us saying that it could be 5-7 business days for parts but Gail called me the very next day saying parts were available. Apparently the Guy Smith Team had put in work after hours to get me parts so my a/c could be fixed within 24 hours of identifying the problem. You cannot teach this kind of customer service! It is rare these days to find such outstanding service and I, for one am happy to have chosen Guy Smith for my HVAC needs. I would highly recommend them to anyone, an being Military doubly so for the offered me a Military discount. It's companies like this that make America great!
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