I had a move scheduled Friday, Aug. 30, between 4 – 7 PM. I contacted them Friday at 5 PM to confirm I was on the schedule and they would not be past 7 PM since I was moving out of an unlit storage facility. I was assured I was and they would call me when 30 minutes out. I had left work early to change and be ready to get over to our storage location as soon as they called. As 7 PM approached I headed over to the storage facility to ensure I would not hold them up as we would now be working against the sun setting and lack of light. At 7:40, I got a call stating they did not know where the drivers where or how far out and he (the dispatcher) was trying to track them down. I told him that there was no light once the sun went down at this storage facility and that it was setting so I needed them quickly. I also stated that if I didn't get out of the unit I had to pay for another month. He called back 10 minutes later (now 7:50) to report they were an hour out and maybe could get there around 9 PM (after sundown). I told him there was no point and it wouldn't be safe to move/try and move unless they were equipped with spotlights. He said he would see what he could do Saturday. I requested Saturday morning as I already had plans Saturday evening that I could not reschedule. I ended up having to go with Sunday and paying $144 for another months rent. To top it off the movers never used an appliance dolly, were careless with my items and destroyed my washer ($800 to replace) and for all this I received back $132. They were completely unsympathetic and refused any form of refund outside of the $132 paid by their insurance for the washer.
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