The evening and weekend answering service staff are horrible. They lack empathy and the quality that you receive when you are actually at the doctor's office. They are completely rude and unprofessional. I have had three excruciating experiences with one employee in particular. When I called back the next morning to leave a message, another employee of the answering service said, "I remember you," and hung up on me. My suggestion...if you can't deal with the doctor's office Monday thru Friday during business hours, you might as well wait until you can because the answering service will let you die. Thonja
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