Even though I had an opportunity to talk with you Josh, I want to register written comments about Wirenut’s pricing format. I called to have someone look at a switch and put up two light fixtures, one of which wasn’t working.
Even Reuben thought that the fixes would be simple, which they turned out to be. But quite a bit of time was spent in negotiating a price based on your complicated diagnostic levels. We started out in the $700 plus range. Ridiculous. Don’t you agree … to put up two light fixtures and replace a switch and two GFI’s? He, of course, was selling the idea that there might be a bigger problem with the switch and the fixture that didn’t work.
He finally gave me a price to do the work without the ‘diagnostic’ piece, but even then the quote was more than $460. Still ridiculous, I think, to do the work indicated. He gave, of course, the warning that something more complicated could be wrong and the whole thing could be more expensive. We finally settled on $473, a price that included one of the diagnostic levels but that would ‘stick’ him if something more was wrong.
I am the one who got stuck. It seems like $250 - $275 would have been a fair price to do the work. Replace two fixtures, replace a switch and two outlets. $100 an hour for labor and the rest for supplies. The only reason I continued with the service was because I had already re-arranged my work schedule and didn’t want to lose time again to have another electrician come In, although I have to admit I feel like I should have because I paid more that $200 more than what seems like a reasonable price for the work done.
Part of me wants to report this event to someone because the complicated ‘diagnostic levels’ of your system is confusing and misleading at best. It certainly isn’t customer friendly. I do know that it is highly unlikely that I will use Wirenut ever again and I certainly will not recommend the company to any family or friends.
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