It's true that it can be busy and hectic there, and also take more time than you'd like to spend at a service center. That's why they are building a new facility that's supposed to be done this year. it would also help keep the crowding down if people would stop taking their cars in to the service center to have them change your headlight or put washer fluid in. It's not that hard. Your car came with a book that tells you how to do that stuff, and also there's this internet thing. Just saying. As far as my experiences go it's been nothing but top notch service. I've had hit or miss encounters with a few employees there, but my service adviser, Chris, is awesome. The last time I took my car in, I thought I was going to have to drop about $800 on a brake job. I didn't realize that only my service warranty had run out, but Chris caught it, adjusted the invoice and I walked out of there paying nothing. It took from 11:30-6:30 to work on the car, which went past the time their shuttle service was available. The only way for me to get to my car was a $20 cab ride, so Chris took his personal time to drive my car to me on his way home.
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