I love this place! From the very comfortable and low-pressure sales experience I received from Neda a few years ago, to the absolutely superb service I have always received from my service advisor, Carmella, I will buy all of my future cars from BMW Beverly Hills. Sure, Neda is no-nonsense....but just tell her what you want. She will do whatever it takes to get it for you. My first experience with them was in the service department. I had purchased my first BMW from Center BMW in Sherman Oaks (a good experience), but the BH location was more convenient for me. Having purchased the car elsewhere, I expected a lesser degree of customer service. I couldn't have been more wrong. They were wonderful! I was treated like an old friend, and many years later, still am. Hey, everyone gets busy and things don't always run perfectly, but, hey, they try really hard to do their best. I've sent more than a few friends to BH BMW, and they too have been completely satisfied with the dealership. I'm surprised by some of the comments I've read here, as it's so different from what I experienced. For myself, I'll continue going. It's the best deal in town for a BMW.
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