I've had the misfortune being forced to use Apria Heathcare for nearly 10 years. My insurance company doesn't offer any other choices.
In the dozens of contacts I have had with them there hasn't been a single time they haven't screwed up, and that's no exaggeration. They've shown up unannounced at my door, billed me incorrectly, set up my the technical configuration of my order incorrectly, failed to return phone calls, told me they have an item in stock that isn't when I arrive to pick it up, given me blatantly false information about my insurance coverage and much more. It is astounding to me that they are still in business. It is further astounding that they have been so consistently incompetent for so many years.
It's so bad that I dread having to deal with them. When I do so I know I will have a fight on my hands even to do something as simple as ordering a single item. Stay away if you can.
more