Exceeded our expectations every step of the way - truly amazing - these guys get how to treat their customers.
My wife and I were returning from vacation with our XC90 loaded with kids, dogs and luggage when the Urgent Transmission Service Light came on. We called the Service Department from the highway and were fortunate to be connected with Dave, the Assistant Service Director. Within 20 minutes our vehicle was checked in, our luggage transferred to a courtesy vehicle and we were on our way!
As if this wasn't impressive enough, the next day, Dave called to say he had gone to bat for us with the manufacturer and all repairs were covered!
Not only that but Volvo has extended their coverage on parts and labor to two years, unlimited mileage as of the start of 2011.
Our car now drives and feels like new, and we had it back within a week. We can't express how grateful we are to Dave for taking such great care of us. He has earned our business and loyalty for years to come. Thanks Dave!
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