TourEiffel is not the place to go for a good meal. The fish is over cooked and lacks flavor. We went there to celebrate a birthday and it was a huge mistake. When we returned the halibut the manager refused to take it off the bill. Even though my fiancé had one bite when he sent it back. We ended up having to pay for the dish we sent back and the new one they brought in its place. I later called the owner Evelyn; she said “it is not the owner’s fault if a customer doesn’t like a dish.” She said, “I have noticed Americans don’t take responsibility. Americans think they can just taste a dish then send it back if they don’t like it.” I said, “I enjoyed my meal however, my fiancé did not, his was lacking taste and over cooked. “ She replied, “I don’t know if you have ever been to Europe, but if we don’t like a dish we still pay for it. In Europe we take responsibly for what we order.” I let her know I have been to many upscale restaurants and have never heard of this. She said, “I own restaurants in Europe and the customers their take responsibility. I wish Americans would change and be more responsible.” Then she threw in how “Americans like to say they are celebrating a birthday just to get free stuff. “ That was just really upsetting to me. We were celebrating my fiancé 40th birthday, which in America is a big day. If a customer doesn’t like e a dish and doesn’t eat the dish and returns it, we have the right in America to not have to pay for it! I have never experienced this kind of treatment in places like Mr. Chow or Nobu. Even Les Chefs de France in Disney world has 100 times incredibly better tasting French food and customer service, than TourEiffel.
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