I bought a certified, pre-owned Honda Fit at Crown Royal, and had a fantastic experience.
I'm female and this was my first time buying a car, and I was a little nervous going in. So I was very relieved when Jay Burnell, the sales associate that helped me, immediately took some extra time with me to explain the process. How is financing handled? Insurance? What do the warrenties cover? Why is the new car warranty different than the used car warranty? etc. etc. He was very patient and answered all of my questions fully.
I had called ahead to ask about the car I was interested it, and Jay had it pulled up and ready to drive when I showed up. Then Jay showed me another, similar car in the inventory. Even though it was getting late and the car was in the showroom, Jay pulled it outside and let me take another test drive.
There were several iterations of negotiations over the price, which ultimately concluded the following day. I never felt any pressure to make the purchase or hurry my decision, and I feel very good about the car I got and the price I paid.
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