I wanted to patronize a local business, so went to this one. When it turned out I was unable to wear the glasses, I was bulled and stonewalled by Dr. Gormley himself. At one point he invaded my personal space, looked down on me and said, and I quote, "Just what is it you want?" This was AFTER I made it clear I expected to pay a restocking fee and AFTER I had suggested perhaps an exchange would work better for HIM. Oh, and AFTER Dr. Gormley said he could see why I was unable to wear them. I was in utter shock to be treated so rudely.
By contrast, I went to Market Optical a few months later and purchased a pair there I was unable to wear. (I have a rather heavy prescription and a very sensitive bridge and some glasses are simply too heavy to be worn comfortably). Market Optical was incredibly nice and helpful, and let me pick out another pair which worked out great without so much as a restocking fee or anything addt'l. THEY now have a customer for life.
The bottom line seems to be, WS Optix is great - unless you have a problem and then they want you OUT of the store.
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