I worked at Overlook Hospital for 12 yrs 16 yrs ago. I absolutely thought Overlook was the Best hospital in the area. After moving out of state and returning to the area to deal with health issues of my elderly in laws, that has changed dramatically. My mother in law passed last year at Overlook. Not one person informed us of her change in status to the ICU so we showed up to see her and the bed was empty and the room was being cleaned. The nursing staff stated that she was "gone" 20 mins later we found out that meant gone to the ICU. That took a great toll on my 88 yr old father in law.
Then my father in law was admitted this fall. Again no continuity of care, no communication with family or fellow Drs and RNs caring for him. He did not have meals for a full day, the RN was rude when I asked for food for him, she did not know that he had not eaten and was "too busy to get him food, go to the coffee shop and get him something" she said. When it came to discharge we had a social worker who was very rushed and difficult to understand. His RN was preparing to leave for the day and was unable to do his discharge, mind you it was 2 hours before her shift changed, I know I asked. I also informed her about my father in laws rights and demanded to be discharged now or there would be legal action. Guess what, we got discharged by the charge nurse who was one of the ruddest people I have every had the displeasure of meeting.
I used to be proud of the fact that I had worked at Overlook, but now I don't even want to remember that I once worked there. We have since moved my father in law out by us out of state and will no longer need to deal with Overlook.
Oh I forgot trying to get the information from his most recent stay at overlook forwarded to his new Drs has also been a nightmare. I can only hope the nightmare ends soon!!
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