Good: They do pick up in a timely manner and but for a severe storm or National holiday, they do not miss. They don't leave garbage on the ground and the cans are left in place. The few times that I have been at home when the collectors were present, they were friendly. A few times when they came and I was sleeping later, while I was awakened, I can't say that the noise was excessive or prolonged.. Bad: The phone system is horrible. You can call and be the so called "next important customer in order received" for over 20 minutes. No idea how long the wait will be. There is no company directory. Just one phone number. No voice mail. It's clear they want no customer contact except by E-mail and when they are ready to call you. This is HORRIBLE for seniors with no internet or for people who can't be by a phone and wait. While efficient at collecting garbage, Midco's business image is NOT customer friendly. Improvements: The phone system needs to be made customer friendly. They need more staff so that no one waits more than 6 minutes. The waiting time should be announced if over that. They need voice mail. They need a company directory. Bill should include a FAX number. Rollover phone lines so you don't get busy signals and at least get a message that says call back. They might be understaffed in the name of cost cutting. While the collectors seem friendly MIDCO needs to work on its detached from the customer image.. Other: When I renewed my bill, by agreeing to pay a year in advance, I was to get a bunch of stickers as a bonus which would allow for removal of bagged grass or the occassional NON household refuse that can fit in a large 39 gallon bag. They never sent the stickers. I can't get thru to talk to them. I want to deal with live people. I think under NJ law they have to tell customers at renewal that you can pick any scavanger. I'm not sure they are doing that. I have to check. If they are not, then uh oh !!.
more