I have been going to this location for several years solely because there are no sitting fees and I can get my pictures that day. But the last 2 times, they have failed to email my pictures with BS excuses, I felt very rushed while taking the pictures and they were out of mattes for the frames and I am being told that I may have to wait for a month with no type of compensation for that. I work in customer service and I know we would offer something for a situation like that. It just isn't right. It is doubtful that we will return to the Alderwood location and will drive to another location simply because of the lack of customer service there and due to our favorite photographer leaving. She was awesome. I do see her from time to time and wish so much that she was still there. I feel that they are over priced and they are never on time. We are consistently late taking pictures, but if we walk through the door after our scheduled time, we are told we have to be worked in. Once we do get in the picture processed is rushed and we feel that the same poses are used every time. They have one background that they use for everything and there are no choices for the price that you pay. If they quit cramming appointments in and would take more time, the prices you pay would be worth it. I just feel as though I am being shoved like cattle and my needs aren't being met as a customer. I took my pictures over a week ago and I am still waiting on my framed pictures....
more