Good: The willingness to listen to the customer first. Their background and knowledge of the product is great yet only offered as advice. Their method of "shoe testing" reveals the objective of the store to assist and benefit the customer above trying to make a sale. They stick to the facts of the shoe, both pros and cons. Their knowledge on changes w/in the brands are as up to date as the shoes themselves. If an exchange of a recent purchase is needed, they are more than willing to work with you.. Other: I discovered OK Runner when I lived close to Norman.Unfortunately I moved to the North side of the city and decided to try another running store instead of driving all the way to Norman. Though the shoes may have been the same, the service and the professionalism was not. From then on, I made the drive to Norman. Really glad they came to the North side though..
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