iStorage

I use iStorage Desert Hot Springs for storage. I really like the facility. It is very secure and the actual storage area has light. Their office is also newly remodeled. Sometimes I forget when I bill is due and they always call me to remind me. I like that. The prices are fair too. more

My room mate and I had been storing with iStorage Desert Hot Springs for three months when one of our units was broken into. Oddly enough, it was not caught on any security cameras, and the unit was open for two days before we were notified. We had a loss in excess of $20,000 dollars. The unit was broken into on December 31st, but we were not notified until January 2nd, and a police report was not filed until that day. We filed the report ourselves. When we were notified on January 2nd, we were led to believe the break-in occurred that day. It was not until yesterday that we were told by management that the robbery actually occurred on the 31st. They said the reason why we were not notified was that the young man working on the day of the robbery didn't know who to call. According to management, the young man called management, but they were out of state and didn't respond. The owners were also called, but they didn't respond. We were told the young made a note in our file of who he attempted to contact, but he didn't contact us because he didn't know if that was the policy. Unfortunately the young man was terminated over the incident. He wasn't trained properly. We got no assistance from management in making the police report. And in filing for the insurance, we were told we had to get a copy of the report and bring it to them. We've been told we have to do all these things, but they are not assuming any responsibility. They state in their advertisement that they have closed circuit cameras, but that's not true. The cameras are only on the gate and on the main run from the gate. There's no other security in the place. We didn't know that until our unit was broken into. Unfortunately we still have our other unit there. more

I enjoyed them greatly, I very much appreciated their care and effort they put into the work they did. I highly recommend them. more

I think iStorage Desert Hot Springs is the best in the area, but I like the people who managed it before better. With the change in management sometimes they're really on the ball and very helpful, but other times I have run into someone who gives me a "this is the way it is and there is no other way" attitude. I've been storing with them at least four years, and I have two units. When the wind blows, dirt gets blown in front of, and into one my units. I asked one fellow about five times, and it wasn't until I went to talk with someone else that the area finally got swept up. I used to feel more secure with the previous owners, but the other options in the area are worse. I like the way their gate works. more

I've already recommended iStorage Desert Hot Springs. I've been using a unit with them since July of this year, and I haven't had any problems. The unit was a little dusty and dirty when I first moved in and could have used a quick sweep. They could also lube the locks and springs to make the units a little easier to open for new customers. Otherwise the experience has been just fine. more

My experience with iStorage Desert Hot Springs has been excellent. It's nice to go in the unit. It's easily accessible, and there's plenty of room inside. The unit itself is very clean, and they did a nice job fixing up the outside with new concrete and plants. There is also a clean porter potty there if you need it. more

The follow up calls reminding me of the opportunity to reserve a unit was very helpful. Negotiating the storage fee was a pleasant experience and I believe equitable for both IStorage and myself. Venessa's people skills are very good. I was taken aback about the Istorage truck use policy. I was remiss about getting details prior to my move in. Disappointed that it's tied to a promotion for use. Thanks more

Very happy with the service more

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All went well last year and am now storing my motor home for the second winter months. more

The service I've received from iStorage Desert Hot springs has been excellent so far. They've been quite accommodating, and the outdoor storage unit was neat and clean. more

I just got into iStorage of Desert Hot Springs a couple of months ago because I was moving very last minute. It's been good because I got a bunch of stuff moved in there with no problems. We're all set, so I'm happy! more

I had some things I needed to get stored. I went into iStorage Desert Hot Springs just looking to get a 5" x 5", but they gave us an offer I couldn't refuse. The offer was for two attached 5" x 5"s for the same price as a single one. So I got two 5" x 5"s for $35. I was very pleased with that. We used that storage facility probably six or eight years ago when it belonged to someone else. It's close by; it's just around corner from me and I'm also a vendor. It's close and it's very, very clean. It didn't used to be clean. It was kind of a semi-junkyard to start with, but it's really nice now. And the office staff is really friend and always willing to help. more

I've been at iStorage of Desert Hot Springs for about two months now. The facility is clean, and I like that they have security there. Everybody is nice and friendly. more

I recommend iStorage Desert Hot Springs whenever someone asks. I go down there and use it when I need it, and I haven't had any problems yet. more

NO PROBLEMS.. STAFF IS GREAT! more

Everything at iStorage Desert Hot Springs has been fine. I've been there a month. The customer service when I go in is good. And the unit is nice and clean. more

We have had our stuff at iStorage Desert Hot Springs for about a week now. We moved from out of state and stayed in communication with them throughout the whole travel process. I think their service is really good! more

Prior to the new management team arriving I was preparing to move to another storage facility. The repairs that were made on my new storage unit's door solved the roll up problem. The best change has been the arrival of Steve the new site manager. When faced with an issue or problem he solves it for you immediately, or let's you know when it will be resolved. Can't ask more than that. more