Yellow Cab Co Inc

Don't even bother! I scheduled a cab online. I got a text message saying that the cab had been dispatched but they never came. At some point, I called to ask about status and the operator told me that the cab was ""just about to pull up."" So, essentially they are not only incompetent but they also lie. more

Efficient and courteous. I've now used this cab service twice, once to go to the airport and once for a shorter within-Baltimore ride. Both times, I used the online booking service, and both times, the service was punctual, the drivers were very courteous, and I reached my destination safely and quickly. On one of the occasions, I requested a taxi for ""right now"", and it was here within 5 minutes, following a text message which informed me of the driver's name and how far away he was at the time of dispatch. On the other occasion, I booked a taxi several hours in advance. Again I received a text telling me when the taxi was dispatched, and it actually arrived 5 minutes early. The driver then waited patiently for me (no honking). I was impressed by the efficiency, and would highly recommend this cab service. more

I called early one morning for a cab. The cab was fifteen minutes late; not that bad, considering it was bar closing time. But then the cab driver, while friendly, drove far south of our requested address and then, after turning, driving far east. At this point, I corrected him on the address and he was like ""Oh yeah you are right, I am going that way."" and I said, ""Know it is back the other way."" At which point the driver said he made a mistake and said, ""Oh sorry, wrong turn""."" I proceeded to give THE TAXI DRIVER directions back to my house. I felt as though he was trying to take advantage of two white, drunk girls who weren't actually that drunk. Then he charges us a $1.50 for a cc fee, then $.50 for a late night fee, then another $2.50 for a credit card fee and there were some other fees to charge us over by $5.50...and then when I called to report the driver; Cheryl, who after being stuck on hold and then hung up on three times I finally reached, she said the supervisor was not in and she didn't know if the supervisor was coming back. Finally, after calling again, I got the 'supervisor' (after I said I was a corporate caller) who said she would take care of the driver. I don't know what she meant by this, but she said she could not take care of my fare and I should have called while in the cab. WFT?! Overall, they started off great, but ended up raping me once I was in the cab. I will not be using them again. I would rather take the bus, and that says a lot! more

The driver was late and was in a bad disposition. I gave him twenty for an $8.00 fair, he flew into an immediate rage about not having change. Telling me to look at the window sign about change. I politely told him to drive to a convenience store to get proper change. He told me not to tell him what to do. F ine I said give me my change so I can leave the cab. He continued to yell obscenities. I threatene d to report him, he said go ahead and made comments about my government continually. He's African. He continued yelling even after we got out. My daughter was also with me. more

I would have awarded 0 stars if the system allowed. I called for a cab at 2:15 to pick me up at 3:00pm. At 3:15 the cab had still not arrived and when I called to check on its status the operator rudely hung up on me. As a result of waiting for/relying on the cab service I was late for a meeting. I would recommend avoiding using Yellow cab for advanced reservations. more

Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow. Pros: Nothing Cons: NO CUSTOMER SERVICE more

I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am). Pros: convenient/have your account information stored by your # Cons: past experience with dispatching was bad more

I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest. Pros: NIce drivers Cons: Nasty dispatchers more

I am very sorry for the way that the first five people have been treated by the call takers. Please accept my apologies for their rudeness. But a lot of the cab drivers are nice and good, and don't overcharge. I know because I am one of them. I am a female cab driver. I own my own cab. I am associated with Yellow Checker Cab. I work only day time hours. We are trying to rectify the situation of the rudeness of the calltakers. But please do not give up on us just yet. Daily we are improving our staff and drivers. Have a great day, and remember, if someone is not smiling: give them yours. Pros: efficient, safe, courtious, reliable Cons: only works day time hours. more

Do yourselves a favor and don't get a yellow cab in Baltimore city. Its horrible. Every time i call, they take forever to get here and sometimes i would call another cab service. The customer service people seriously need some training on how to speak to customers on the phone. When I call for a cab, "" I'm mostly encountered by a curt, loud, and rude person. I've had the phone hung on , and also been cheated by the cab driver. I was new to Baltimore city and the driver just drove around my place of destination, taking his time. Moreover, i had just gotten off from working late and didin't notice he had given me the wrong change until i got home. Incredibly BAD!!!!!! more

I've lived in a few major cities, taken hundreds of cabs, and it's the worst service by far that I've ever had from a cab or car company. Out of the half dozen or so times that I've called this company, only twice has a cab ever even shown up. It's a huge pain, and no one at Yellow Cab gives a s**t about it. Pros: No cab, no pros! Cons: No cab! more

I could hardly believe that this company would lie to customers, but it did. more

I use your company on a regular basis, especially when I need a ride back home from the Canton Safeway. Every time I go shopping, I call about 20 mn before I check out, I still end up waiting over half an hour. Today took the cake, it was just over an HOUR . I have to tell you that it's absurd. I don't live far either. I am very disapointed with the lady who was taking the calls. The tone of her voice said it all, ""I DON'T CARE"". I found her to be impolite. I've been very patient with waiting extremely long times on a cab from your company, but today, I've had it!!! I will never use you again and I will make sure to make it my personal mission to tell everyone I know to do the same. Yes,aIboycott!!! I've been a very good customer, leaving generous tips and always polite, but after this fiasco, you don't deserve my business. I'm in the customer service field and if I talked to my customers like the way I was spoken to, I'd be fired. By the way, I broke down in tears standing in the store because of this constant problem and lack of sympathy and understanding from the person on the other end of the line, a manager aproached me and asked me what was wrong. I told him and he said ""Oh yeah, they take their sweet time getting here, it's a problem we are trying to address for our customers!"", so that should tell you something! I don't believe for one second you guys are so busy that you can't pick up a single customer with groceries and drop them off within a 5 mile radius.. There is no excuse for that. I could understand if this happend once in a while, but EVERTY TIME I CALL FROM THE CANTON SAFEWAY IT 'S THE SAME THING, AND TODAY I AM TAKING IT PERSONALLY. You just lost a good customer and hopefully several more because of my doing. Sincerely, Upset Patron. Pros: the only nice thing was the driver who finally picked me up, didn't charge me for the ride. more

Extremely poor customer service. My cab to the airport was 40 minutes late (and I had to chase the cab down the street because he drove right by my place). I ended up missing my flight. Will never use this company again. more