I had my first experience with Whities when I moved down to Fresno from Northern California. I wanted a "good" pet shop, and was shown Whities.
Whities contains a small-town, locally owned feel with knowledgable sales people. Teenagers can be seen maning the cash register, but this teens show a passion for animals not seen anywhere else but the local aspca. If they can't help you, they direct you to management, who will supply you with answers and make sure you leave satisfied.
While the prices are a little on the expensive side, I find myself choosing Whities over other Pet Store chains simply because the customer service is worth the price. Going there, I know I can get exactlly what I need, and I do not need to worry about studying up on anything before I get there- their knowledgable sales people are there to answer my questions.
While it is hard to specialize in much, they do a good job of having a good supply for each type of animal- from repile to bird to fish, with a good sup
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