Waterworks Car Wash

They will scratch your car, lie about what services you are getting. I have been going there for years, perfectly happy with just a normal car wash. Today I bought a ""hand wax - no electrical buffer used"". What I got was a liquid wax with an electrical buffer, a scratched car and a lot of attitude. It pays to pay attention to reviews! more

This place has bad management. I didn't receive the services I paid for due to lack of staff and slow service - so I asked for a refund. The manager refused and then said, ""Thank You, hope I never see you again."" I hope this place is closed soon because no one should ever have a business with such horrible customer service. I never received my $40 for the detail and left with a water-spotted vehicle, dirty windows, and dirty console and dashboard - talk about mad at losing $40.00! more

I have been a loyal customer for over ten years. I have two cars and two more for my driving children so it's pretty good business. I drove car #1 in this morning (January 16, 2010) and presented my previous receipt to get a discount off of my 20 dollar wash and all went well. I drove back in 20 minutes later with car #2 and again present my previous receipt for the discount however the girl at the register asks me if I want to spend 10 more dollars to get a ""Customer Loyalty Card"" when I decline she apologetically tells me that they no longer honor previous receipts for a discount and as I remind her that she just did it 20 minutes ago she tells me that was just a courtesy and she can't do it again unless I pay 10 more dollars for the card. Any business that charges a fee for their most loyal customers to get a discount flies in the face of any marketing strategy I have ever heard of. I won't be back and will advise my friends to avoid this scam as well. Cons: $10.00 Charge For Customer Loyalty? more