I was at Vulc Tech for an oil change and a a noise which I can only describe as a rubbing sound when something is out of round or not flat. The staff diagnosed the problem quickly to a rusted and worn brake drum. While waiting there perhaps a total of 90 minutes there was an other customer that came in and was seemingly very confused and somewhat disorientated. The staff was very patient with this person who to me was very difficult to deal with. The Staff, was very respectful, treated this person with dignity and complete professionalism.
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