Looking for a shopping cart to sell online / ecommerce? >>>AVOID Volusion.
In our experience ABSOLUTE WORST COMPANY we've EVER dealt with! A million headaches from the start. Hmm, where to begin... We were totally fooled by the online cart comparison technical reviews. DO NOT BE FOOLED. Their coding is IMPOSSIBLE compared to other carts. Need to customize your cart? Yeah, right. Good luck!!! But worst than any of the coding nonsense is their COMPLETE & UTTER arrogance with customers, treating customers like garbage. And I'm not just talking one person, one ticket, one day, one week. I'm talking thru & thru. One thing's for sure: they're consistent! This may be why?
Customer service is really just a shell (bogus) department that's actually just sales. You're there for THEM, they're not there for you. Your problems? Their ""opportunities""! Cart not working? Oh, ""sorry, that's customized. Contact our coders for a price!"" Of course, they make sure to carefully hide their shopping cart code in .asp so you can't do SIMPLE tweaks like moving a box to the left or right without a ridiculous amount effort. Their excuse? They actually wrote something like ""We don't make it available to customers or employees so they don't break it.""
Think you'll ""try'em out and see what happens""? That's what we thought too! And no sooner had we done the online chats etc and registered...than their whole tone changed. Online chat support is suddenly unavailable. ""Tickets"" system is completely bogus attempt to LOOK like they care, but try asking for customer support, and every answer is basically ""sorry, that's customized"". Huh?
Don't be fooled by the message they make you listen to OVER & OVER ad nauseum when you call for support, the one that says ""received this (blah blah) award"".
We wondered where the ""Wizard of Oz"" was hiding throughout this whole experience...was anybody really overseeing these power-hungry employees? We figured it's one of 2 things: either owner/CEO is off in Tahiti somewhere sipping his favorite cocktail, or the more likely one, that, as they say, ""The fish rots from the head down"". That's our opinions and how our customer experience was. You'll laugh too because they send these joke emails to you after a problem from ""Chief Customer Officer"" or ""Customer Experience Manager"" giving you a ""chance"" to fill out a survey (like they even look at those obviously), and we told them, if they really want to know more and are ""Chief Customer Officer"" or ""Customer Experience Manager"" (and the 10 other bogus titles they created to give the ILLUSION of customer service), they should read the actual tickets and oversee their employees, or read the forums or the suggestions. Reviewing those forums you see like 90% of them aren't even answered, and if they are, it's not by their admin, nor their"" CCO"" or ""CEM"" yada.
One thing's for sure, don't judge a cart by ratings in technical magazines etc. They just write those off the trials/demo. They don't actually interact with Customer Service on a daily basis. In the end, what you're ultimately buying and what you have to deal with- on a daily basis- is Customer Service...or in this case, the shell of Customer Service.
It's like the biggest SCAM too: they put so much energy into PRETENDING to emphasize customer support, but none into ACTUAL customer service. It's the strangest thing we've ever seen.
When you put yourselves ahead of your customers, you may win the battle, but you lose the war, ie you come out the wrong end every time.
In our opinions, from having dealt with them for months, with MASSIVE DAILY HEADACHES, THIS IS one of the ALL-TIME WORST COMPANIES we've ever dealt with.
Karma B., CIK
Customer Is King
more