Urner's Z's Please Sleep Center

Will never shop at urners again!!! Worst customer service. more

10/06 -10/12 extended warr period purchased at urner' for ge double door refrig. 6/29/11 quit working. did all stuff in owner manual to restart, zilch. call to urner's 7/1 told to call back 7/5 when service dept open. 7/5 call to service ended up talking to "Dave" , serv mrg. told that warr co had gone bankrupt and contracts sold to anoth- er co. urner's did not provide warr. serv on contracts. told Dave that when contract was sold no mention was made that serv contract was not with urner's. long story short Dave more or less called me stupid for not un- derstanding that urner's could not be responsible for what happened to other vendors, urner's would not be respon for repair. have now gone thru 5 phone calls to get refrig repr'd and have appoint date 7/14. will be over 2 weeks before repair, if then. long story short, DON'T FALL FOR THEIR EXTENDED WARR JUNK, not worth the money and they will disavow responsibility as in Mission Impossible. deal with the big box stores when you purchase, HD/ Lowe's contract their service calls with urner's & you will have their bite to help u if repairs are needed. urner's will not recognize one they them- selves sell, hiding behind bankruptcy and "Calif Law" for customer protection. agree with other poster, sales go out of their way to serve you, just don't call back after you get it home. Dave will explain to you that your after sale the warr. contract is with an insurance co & urner's more

This review is about Urner's service. 1 month old Whirlpool Gold dishwasher, motor burned up, told they get parts from Fresno in a day. We do not hear from them. 5 days pass, we call them, they have part, will be 7 more days before we can get service. We're on vacation then, could it please be done sooner? Nope, one technician had heart attack, so I should not expect better service. Don't I care that he had heart attack? Yes, I'm sorry about his heart attack, but unreasonable as I am, I still expect more timely service from a company the size of Urner's. Having enough trained service employees is their responsibility and if they really care about customer satisfaction they need to do a better job. more

Bought all my appliances from urners...happy with purchase until we had problems with our washer. Repair service guy came out report to me and my son the waasher is a lost and will be getting a call on Monday about a new washer. "Ever got a call and once I called I was told never reported as a lost and they will come out and repair..I had nothing but problems with washer and now my warranty is almost expire they don't want to replace. Never will purchase anything from them again. From now on ill be going to sears. more

I love the staff at Urner's. They are very knowledgable and dedicated. If you have a question, they either have the answer or will find the answer for you. Urner's has all the best brands. more

I love a great TV, but I don't have the first clue about what to look for when I am buying one. It's not a problem at Urners, they have a great friendly staff who are knowledgeable and helpful. They are also pretty honest about the products they sell. I often ask a sales person what they would buy themselves if they were me and that usually helps steer me in the right direction. Also, Urners is generous to local charities and that means a lot to me. more

Our flat screen tv went out recently and we took it to urners to get fixed. Well they fixed it and we brought it home and about 2 weeks later it blew again. WE had already payed alot to get it fixed. They fixed it again and again it blew. We told them we wanted to money back since they didnt fixt the problem. WEll they gave us the labor costs back and credit to buy a new tv. I dont think I will take my tv there anymore! more

Urner's has such a huge selection of big screens that it's nearly overwhelming. Luckily, they have some of the best staff members I've ever encountered. Not only were they incredibly friendly; they were also extremely knowledgeable. more

My dish washer and microwave came from here and I really like them. The service was great and the employee new what he was talking about. When I had a service problem with the dish washer they were very prompt. more