Union City Mitsubishi

I purchased two brand new Toyotas, no money down and used my Toyota as a trade-in. Several hours after my purchase I decided I should return both vehicles for several very good reasons, to many and to detailed to write out in this article. Because I felt I had been treated unjustly, I emailed and called the car sales rep that I did business with to arrange the return of the vehicles; this is where the ?games? began. To make a long story short, I eventually hired a lawyer because the cars sale rep, several other sales rep and to include some of the administrative employees impeded the return of my vehicles within 24 hours window. In accordance with Union City of Toyota billboard advertisement, if you are not happy just return the vehicle in 24 hours, no questions asked. What saved me were the recordings of multiple conversations of the sales and administrative staff talking trash to me on the phone and in person and my video cam recordings and emails, and the Union City Toyota bill board advertisement which I handed over to the lawyer for viewing. No Union City didn?t come recommended to me however, despite their ?not happy advertisement?, I should have read the reviews mostly negative in the internet before I visited them. Lesson learned. more

I had an excellent experience with Toyota of Union City!!! the customer service was wonderful and they answer all my questions. I did not feel like I was being rushed to buy a car they really took the time to get me in what I wanted and liked. I would recommend everyone to buy a car at Toyota of Union City!!!! sales person DarAnthony more

This is the worst toyota dealership I ever been so far. Most of them are not helpful at all. The price the offer is way HIGHER than other dealership. Mr. Fernando (the director and finance) and Mr. Greg (sales representative) were the only helpful people in the dealership. I personally think that the Managers, especially MR. MICHAEL SAIZ need to take some leardership class and commmunication skills. How could a manager be so rude and act so unprofessional while dealing with a customer? Remember, you are in the field of business that you have to make a sale. The attitude that he showed us was unacceptable. Nevertheless, the cars that they have used or new weren't so great and not worth for your time. more

people who work there does not care about their customers. Service was fast but I don't think they did anything for my car. more