I cannot express enough how BAD this company is and I cannot stress enough to NEVER use them! Our move started off bad and went way downhill from there! Our movers were 90 minutes late with no call. I called twice and was given a vague "" they must be on the way""l When they showed up they started moving very quickly and less than an hour in the issues began. They moved a wood desk on its end and it snapped from the weight of the end that was up in the air. Then did the same thing with the matching desk. They dented our new stainless steel fridge over a dozen times. They DROPPED our washer OFF the truck. When a washer meets concrete, the concrete always wins. The guy who dropped it walked off the job and stole a phone to call for a ride I guess. We spent over an hour trying to get a hold of someone at the company and when we finally did we were basically told ""too bad"" and they refused to send any more help. We were forced to choose between having the two guys who had done a really crappy job so far work well into the night (probably overnight) or let them keep all our our belongings on the truck overnight and sleep wherever we could with no overnight bags - no clothes, toothbrushes, nothing - and they would come back with a third guy in the morning. In the end we went with that in hopes of salvaging some of our furniture and appliances! \r
I turned in damage forms the evening after and then have called almost every day, usually several times a day trying to get them to do ANYTHING. They came out to assess the damage on 8/15 and told me I would have a resolution no later than 8/19. On 8/19 when I called they said the dm was out and I had to wait until 8/22. On 8/22 they flat out said they had no resolution and no timeframe. After I disputed their payment with visa, they finally called me and said they were working on it. On 8/23 they called and said they were getting me a new washer on 8/26. I called 3 times and was finally told that they never said I was getting a washer and that now I had to wait for the owner who is out of town until at least the end of the week! They offered a loaner washer, which I refused. First, i shouldn't have to take off work two times for washer deliveries and swaps. Second, I have no idea where this washer is coming from or what shape it is in. If it leaks in my house, starts a fire or ruins my clothes, I'm 1000% sure two men and a truck aren't going to make it right! And third, there is NO reason they can't get a new washer in 16 days time! \r
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Never never never never use this group of incompetent lying cheats!\r
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