Trinity Pediatrics

The doctors and nurses are great. The receptionists on the other hand are extremely rude. If you ask them questions they roll their eyes and talk to you like you are stupid. They don't know how to handle insurance situations and ignore you when you are at the desk. Last time we were there we waited an extra 20 minutes for our children's shot records (that we asked for from them when we got there and the nurse when we went back) just to be told ""You should have asked before your appointment."" I will not be going back and do not recommend it to anyone. more

I have been waiting for my medicaid to be approved for my son, Dylan, and had to pay out of pocket for his first 3 initial assessments under the impression that his medicaid would be retroactive and cover our expenses. Not once was I informed by their staff that I could not be reimbursed and they would bill medicaid. Once the medicaid was processed I was told I would have to contact Medicaid myself. The medicaid employee told me that the doctor's office would have to be the one to submit the billing and that I couldn't get reimbursed for my out of pocket amount of $390.00! The staff at Trinity should have known medicaid's policy. They will not work with you!!! I was told be the Office Manager, Pat, that they would have to do this for all their patients. I said ""I would do this for my patients!"" It's not like they aren't getting paid. PLEASE BE ADVISED, THEY WILL NOT WORK WITH YOU ON YOUR BILLING/INSURANCE!! more

I have not had the most pleasant experience with Trintiy Pediatrics. We were used to a very warm and inviting experience with our previous practitioner in upstate NY. The atmosphere @ Trinity is very cold, and uncaring. It is not the physician though. Dr. Ajufo was wonderful with my children. He was very thorough with his examinations and explanations. His office staff is lacking in etiquette and compassion. They often overbook visits and you wait for hours to be seen. A person with a 2pm appointment should not have to wait to be seen until 4:45. Also, we updated address and phone information at every visit as they never changed it when we moved 4 1/2 years ago. They sent my bills to wrong address and called wrong home to verify scheduled appointments. Now they are trying to collect money from the very first visit my children ever had with them 5 years ago. That visit was for school entrance physicals and was completely covered by insurance. I don't know how they can wait 5 years to say that we owe them money beside the fact that we paid the balance due after deductible and insurance for servicies rendered in full at each visit. Of course I have no way of proving this as I no longer have insurance through the carrier we had at the time and have thrown all that information away (I held on to it for 2 years and didn't think I would need it anymore). I refuse to pay for services that I have already paid for. My credit is now being affected and I am in a real bind because of this offices poor record keeping practices. Their excuse as that they changed billing softwear and that is when the money owed was found. What am I to do now? Pros: Dr. Ajufo very efficient and caring Cons: Office staff lacks etiquette and compassion more