I've been travelling around southeast Asia for the last 6 months, and in preparation for this trip, have used Travel Visa Pro twice for their visa services for 3 different countries. They were accommodating, friendly, and courteous, and they processed our visas before the date promised - one of them was done in 24 hours! This is the first time I've ever had to get visas prior to entry, so this was all new to me. They made it easy and very comfortable. Handing over you passport is not something to take lightly, and they were very trustworthy.
The missing star is for missing documentation of an ongoing flight that was booked in order to process the Philippines visa. We had to book flights at the airport before boarding the plane, and then cancel them - because they needed printed proof before issuing our outgoing tickets. It was quite a hassle, and having proof of the flights used initially in order to process the visa would have been ideal. If you think you'll need proof of ongoing flights, ask for the printed copies of these tickets.
This may have been an anomaly with Philippine Airlines, who seemed to be very difficult to deal with. Regardless, I would go back to Travel Visa Pro any day for visas, and would confidently recommend them to my friends and family.
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