Toyota of Irving

very good more

Outstanding!! more

The car buying experience was more bearable than previous experiences, so that was a plus more

I'm not sure which visit this questionnaire pertains to, but both of my recent visits have been very positive with prompt, knowledgeable and caring individuals. more

I bought a car from a gentleman named Skillet. His sales managers name is James Brown. I bought the car over 6 months ago. Mr Brown stood behinds his vehicle that he sold.(even though it was over 6 months ago) They helped me get the car back on the road and I highly recommend this dealership to anyoone buying a used car. more

Our salespersons, were amazing. Attention to detail and friendliness works well in this type of business, they both do it well. They deserve a bonus! more

Absolutely wonderful! I got exactly what I wanted and am very happy. more

My visit is better + Jose is doing a great job like the change, keep up the good work. Looking forward to my next vehicle when I pay this one off. more

Good deal! Good treatment! Thank you! more

New manager is great and understood. more

VERY THANKFUL TO JOSE AND ALSO THE DEAL THAT I MADE WAS GREAT AND I SEND ANYONE I CAN TO DO BUSINESS WITH YOU more

We have a great experience in buy from you. Thanks. more

Since the change in March coming to you has been great. Talking and working with the staff has been a pleasure. more

Thanks. Good-deal. Very nice more

He did a really good job! more

My car was bought at another dealership and this dealership service department went out of their way to correct the problem for us at no charge more

The fat guy name was Travis I think, he said he is the manager, very rude and nasty man, i have never seen such customer service. After spending 30 minutes with a sales person when the deal was not final i found the manager mood started changing, he think others are stupid to pay that much extra amount for a car which is about 5500 less than others selling in the market. I simply said match the price which i just have shown him on the internet i will buy the car, it was a hilander 2008. then the manager turned to me and said "i wish you can tell me before so we can save our time" he said it again when i was not attentive, i felt he is saying that i have wasted his time, i wish i could answer this person but my wife was with me and i avoid such situations with a family member. I will never ever go to a place where there is no respect for customers, thank you for reading. Pros: sales man are helpful to find the car u r looking for Cons: bad customer service, annoying manager more

Well we were looking for a new corrolla. We went to this dealership on Monday morning. The salesperson greeted us well... he showed us cars; and then we began to negotiate. During the negotiations, he asked me to sign a piece of paper that said that "I will purchase today if m price is met." I asked why I was signing this stupid thing... he responded "So my manger knows that you are serious about buying a car"... So he went back and forth and back and forth and back and--yeah you guessed it--forth apparently trying to talk his manager into this deal. We couldnt work out a deal... so we left (BTW this is a good thing... they will call you back, I promise!) SO the next day, we get a call from another salesguy,a nd we go in to talk about the car again. So we go through the same BS. I signed another little stupid piece of paper that said I'ld buy today. Later on, the salesman asked for a credit card. I asked why? And he responded "SO that my manger knows you're serios about buying today" WTF, over?? DO NOT give them this people!! We refused... so the manager came to talk to us personally! I was so excited, I felt like it was prom night all over again. The manager was coming to see us ooooooohhhhhh When the manager came, he asked my husband how we came up with the offer price. And my husband mentioned the "H" word... HOLDBACK. Google it... look it up. The manager flew off the handle!! He instantly became defensive and irrate and yelled and screamed... he was demeaning and condescending... it was obvious we werent gettign anywhere... So we got up and left! The following week, we bought a brand new Corolla LE for our asking price of $15,500 plus TTL from Toyota of Dallas!! You know what? we would have paid more if it meant that Toyota of Irving wasnt going to get our business! more