Total Beauty Experience

Hello Ladies~ more

I am so disappointed!! If they are going to sell products they should back them up!!!!! They need to tell you that your sale is final!!! They have lost a customer and I wll tell everyone I know not to shop here!!! more

SO,I AM IN TOWN FOR A DAY AND I AM WITH A FRIEND...A FRIEND THAT IS SO WEALTHY ..THAT MONEY MEANS NOTHING TO HIM.!!!!! A $20,000.00 NORDSTORM SPREE IS PEANUTS!!!! more

I purchased a Flat Iron frome here for a wedding!I did not even get to use it! It broke as soon as I plugged it in! I went back to the store expecting to get my money back, by the way it was not cheap! Debbi the store owner refused to give me my money back and was very condesending!!!! Unfortunately I have a store credit to a store that I never want to shop at again! I would NOT NOT NOT shop here! It is a nice store to look at but the owner put the B in itch! more

I bought my Dermalogica products here for over a year, with the owner of the store (at least I think he's the owner) kissing my butt every time, until one day I finally saw his true colors. I was trying to ask the cashier a simple question and the owner butted in with an incredibly condescending retort that didn't even make sense, since he had only been half-listening to our conversation. He treated me like I was trying to scam him or something when I was just asking an innocent question. I could tell the cashier felt bad--she tried to explain to the owner what I was asking, and afterwards she was really nice and gave me a bunch of free samples, but the owner didn't apologize or anything. I've never been treated so poorly by a store owner in my life--that man is the epitome of rudeness and callous disregard for his customers. I will never shop here again. Also, be warned: they do NOT accept full Dermalogica cards (the ones you get stamped with each purchase) unless they issued you the card themselves. Even if you got every stamp from Total Beauty Experience, if the card itself was issued by another store or a salon (as mine was), they will not honor it. They stamped my card for months without checking where it was from, but when it was full and I tried to turn it in, all of a sudden I find out that they won't redeem it! So cheap. Pros: Good product selection; free samples with purchase Cons: Pushy staff; so-so prices; rude and money-hungry owner more

I received a gift card for Christmas for Total Beauty Expeience, which is a store that I had never visited before, being more of a Walmart girl! At first, I was a little overwhelmed with the vast array of products, and, being a little unfamiliar with the Arden area, a little out of my element. But it was so much fun to look at the all of the products and walk around the truly beautifully arranged retail area. I was especially impressed with the wide variety of hair care products. If I ever win the lottery, this will be on my top ten list of establishments to spread the wealth around in! Additionally, the charming lady who rang up our purchase guided us to a really great new Mediterranean restaurant in the same strip, just a few doors down. more

I called them for a producat and got quoted 19.95 after I got there it was 49.95. ok, fine. I was told that if the product was not used, I could return it for my money. If I used it, I could only get store credit. I purchased the product and went home and really looked into it and decided not to use the product. I went to return it and they would not give me my money back. The woman there took the product over the counter and then would not give it back to me. Unbelievable....I got my product back and told them that I would do a charge back for the product and she said..."go ahead Debbie will fight it and I told her so would I." What a terrible experience...never, ever would I go back. I even had someone with me and can verify the whole return thing I was told. more

Every time I visit I am thrilled by the HUGE selection of products and the incredibly friendly staff. I don't live anywhere near the store, and yet it's the only place I will go to buy hair and skin products and fun gifts. I recommend the store and salon to all my friends, and everyone who I recommended has become a faithful customer. Pros: Incredible product selection, friendly and knowledgable staf Cons: none more

I went online to find store hours and was sucked into reading a lot of negative comments. I needed Dermalogica products and this store had the best prices. I prepared myself to be mistreated and was ready to fire back at any employee that made me feel like an unworthy customer. To my SURPRISE I was greeted by a friendly young lady. I was able to walk around the store without being followed (I was looking over my shoulder to see if anyone was peeking around corners), I picked up products and sampled products and never once did I feel mistreated. I would recommend this store to all of my friends. Pros: knowledgable and helpful staff Cons: None more

This is an experience like no other! Sure you can get overwhelmed when you first walk in and find thousands of products, but there is always a knowledgeable sales assistant nearby who is happy to help. I can find products here that no other local beauty store carries. Total Beauty Experience is my paradise! more

My Husband and I went in to get some shampoo we wanted something to make our hair more full Jon the manager suggested Rusk Calm so we bought it in liters I guess. that makes your hair so flat it is not funny. I called to see if I can exchange days later and Jon would not help us at all he talks so fast its like he really don't care about the customer and there hair just the money he makes. We will NEVER go back there.... more

I initially searched Total Beauty online to see if they had a website. But after reading all of the negative reviews I am not surprised in the least. A month ago I visited Total Beauty out of curiousity and although I discovered that there are sooo many good products there I couldnt look at anything without someone looking over my shoulder the ENTIRE time...it was so unusual I felt as though I was being stalked. They are way out of line with their vigilance. They should just spend the money and get video cameras installed in every available nook and cranny because that is how they make you feel. i did end up buying a product that was fine. But the owner was not pleasant and made me feel uncomfortable. Creepy man if you ask me. Anyway. Great Selection. Bad owners. Pros: Huge Variety Cons: Bad Management more

I went there a few weeks ago and asked some advice about a product. One sales person told me it wouldn't work for my type of hair and the other one told me it would be perfect. Unfortunately, I bought it anyway and ended up giving it away. A few days later I had to return a difusser for my hair dryer that didn't fit. I didn't even get all the way in the door when a sales associate stopped me and insisted that they don't take returns on difussers. I told her it didn't fit and she responded with, "That's why we ask you to bring your hair dryer in the store." I have never heard of such a stupid thing. Who drags their hair dryer around with them. I finally convinced them to give me a store credit and was trying to find a conditioner that I had received as a sample previously. The sales lady was so rude I couldn't believe my ears. She actually started yelling at me when I said that I wasn't sure if it was the same thing. I will NEVER go back there and I have told all of my friends and family of my experience there. I was actually relieved to see all the negative comments on this post. At least I know it wasn't just me. Pros: Products galore Cons: sales staff more

All I can say is Total Beauty Experience is the MOST Terrible Place to work, But an even worse place to shop. If you spend money there you are stupid not to mention desperate. What a vile, TOXIC place.....No worries shoppers, all of the cameras are for the employee's not the shoppers.....The McCain's have hired drones to watch your every move......But on the other hand the product selection is good. Pros: Product Cons: Staff more

Total Beauty carries every brand of hair product you could ever want. They have a huge selection of spa products as well.\r \r The staff is very friendly and helpful. Their prices are competitive. more

I was so happy with my trip up to Total Beauty Experience! I am an esthetician so i went to beauty school and have a license so i can go to professional stores and get huge discounts, but there was a product that i wanted that no one in my area had and closest was T.B.E.. Even though i had to pay what everyone else has to pay i was impressed with their knowledge and hospitality. They genuinly cared about me being there. I know that not all went to beauty school there but i can tell that they were trained well by whomever! NICE JOB! i will return whenever i am in sac! Pros: well trained staff, products that not even some professional stores have ( deva curl ) more

I've been connected with Total Beauty Experience since they opened their doors. Having worked for a wholesale distributor, John used to purchase a few of his products from our company. I have to admit shopping here gives me a feeling of discontent. Helpers are planted at the end of each aisle, because they are watching for shoplifters, though they are asking if you need help. It's over-kill. I understand shoplifting can be a problem, but the negative energy produced from this method makes shopping feel defensive. Overall John is not friendly unless it's to make a buck. more

Yes, there is an immense selection of products offered at great prices. Wonderful employees who attend regular product knowledge classes. But the ownership is why I left. Employees are instructed to "watch" certain types of people in case they shoplift. These "types" include (no lie...we were told this) young people...teenage to mid twenties, hispanic women and families and any african american people...or others who werent looking their best. I have been working when the owner..John...says jerome and other names cause he thinks hes funny...has physically pushed people out of the store...made people cry...dont worry consumers...he treats his employees just as bad. dont get me wrong...not disgruntled...the compensation was great...but I know how the owners (husband and wife, debbie and john) view others. I know how they treat people. Their kindness is fake...take your business elsewhere...if you shop at total beauty you are supporting and independent business run by two egomaniacs who treat their employees and their clients terribly if you cross them in even the slightest of ways. Pros: great sales associate staff and hair stylists Cons: awful ownership more

So, I was looking to see if they had a website and I got this review page intsead. As I was reading all the comments about the owner John and his crew and wow are you fools serious. The guy is a wonderful man. Would you like people stealing stuff from you? Ofcourse they are going to watch you...As they should! as for bringin stuff back No...I dont want the stuff you have already used. Get a clue people, thay are trying to run a buisness here! Im with him (if thats what he auctally said ,according to one of the reviews) He doesnt need to worrie about you dummies , so go shop somewhere else! more

This store has a great selection, great prices, they give lots of samples and generally give great service. However, ONLY purchase something there if you KNOW you love it (or are comfortable spending the money on a product / tool that may not work for you that you cannot return). The return policy is pretty much non-existent. You can return regular size bottles of shampoo / conditioner but they haggle over it and it is very uncomfortable. You cannot return any face care / makeup or tools. I would never go anywhere else if the return policy was better - hopefully they will loosen up a little and realize they need to keep up with the times! Especially since there is now an Ulta and a Sephora just down the street with 100% guarantees and no haggling! Pros: selection / price / samples Cons: return policy more