A little more then a month ago I had all four tires rotated and high speed balanced. I was happy with the results, however, I encountered a flat recently. I took the vehicle in with the flat in the back of my truck. Indicated I needed the tired inspected as I could not see a reason for the flat. I indicated that I wanted it repaired and re-balanced as I had just completed a high speed balance rotation. When I picked up the vehicle I asked "was my spare replaced under my vehicle. I was told "absolutely". I also asked if I had a tire balance issue. Again, I was told everything was fixed. I paid and when out to my vehicle to leave. I found my spare in my truck-not underneath where the spare is suppose to be. I have since driven the vehicle and found the tire was not high speed balanced. I realize the shop was missing one person this past Sunday, but I hardly feel that missing one person should cause such poor service. I want this fixed the right way. I want the high speed balance completed at no extra cost to me, otherwise I will reconsider any further business with Oak Hollow Tire Car Care Center. Make this right!!
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