STAY CLEAR of Infinit's service department! \r
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I was quoted a price for repairs on the phone by Chaz Benson, the service manager, as a ""safe estimate"" for parts and labor. This was after telling him I lived an hour away and needed to know a fairly safe estimate before making the commute. Chaz sounded hasty and condescending over the phone, however, I gave him the benefit of the doubt that he might have been having a bad day. \r
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I then drove an hour to drop the car off for repair. Upon arrival, I was greeted nicely by a service agent who quoted me twice the amount Chaz, the service manager, did over the phone.\r
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I kindly asked the service agent to speak with Chaz about the discrepancy. Instead of walking in the room to say hello and discuss my query, Chaz, the service manager, storms in, voice elevated, and addressed stupid me by reminding me that it was an “estimate.” \r
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I could have accepted a two-fold price increase had a mechanic discovered an unforeseen problem, however, at this point no one had even looked at my car. If a “service MANAGER” can so easily treat a customer this way, consider how enthusiastic their mechanics are about doing great work. Poor management = poor employee performance. \r
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I walked out and will never return.
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