The Carpet Guys

My husband and I had recently purchased a home and were looking at quite a bit of renovations. One of our major projects was to remove all existing carpet and replace it with new. We are very picky people, so we did our research online and went into different carpet stores, ultimately, deciding to go with a family owned business, The Carpet Guys. Being from Michigan and small business partners ourselves, we love supporting Michigan owned companies. We gave them a call. I guess they do everything at your home, which is fine by me (given how horrible the weather has been lately). We set up an appointment for around after dinner time, and so our journey began. From showing up with samples, upon samples, upon samples of carpeting in color and texture, to us choosing and making our purchase decision, to having the carpet installed and project complete, took less than 72 hours. Carpet was down in one day!! I was AMAZED at the customer service and professionalism of the employees. We even received complimentary design ideas from the sales person, which was a huge plus, considering my husband and I have no clue about these things.The carpet we picked out is sensational. It's Dreamweaver Cosmopolitan in the color Ash... It's perfect if you're looking for neutral tones. We HIGHLY recommend this company. We see the guy on TV all the time, and decided to try his business and see what happens. Do I recommend them? Heck Ya!!! Are they fast, clean, and organized? Beyond my imagination. Were their prices fair? Better than any other place we received quotes from. Sometimes you have to give the little guy a chance, and honestly, they were more professional than some of these big carpet companies. more

I always see The Carpet Guys on TV commercials and on the news for helping people in our local Metro Detroit communities, so when it became time for me to replace my carpeting they were who I called to have do the job. The buying process was fast and pressure free, the installers did a great job and moved all of my heavy stuff for me, and the price was one I couldn't pass. I'm happy I hired The Carpet Guys more

i would never again use this company. the owner gave my husband a very hard time over the phone and swore at him. told us that we signed the contract and that was that. the salesman lied to us about how high the flooring would be. we were concerned that we would not be able to remove and replace the dishwasher if we had to. the owner was just a terrible person to deal with. we had to go with a different type of laminate. the installers were great....the only professionals of that company. i would never recommend Carpet Guys to anyone more

The Carpet Guys made buying carpet for my home office easy. They were pleasant, professional & fast; I had my carpet in a matter of days. more

I spent 3 weeks choosing carpeting, but weren't happy with local installers, so I checked on line. One man came out with several samples, did the measurements, and said the men would move my heavy bedroom furniture. They called because they were late due to an accident on the expressway. They were very respectful and very hard workers. They cleaned up after they were done, and I would highly recommend them to anyone. They had the best price, and went out of their way to put everything back perfectly. Thank You too them. I was nervous picking out someone online, but am sure happy I followed my instincts. I live Downriver and it didn't matter. I guess they do go anywhere. Pat Richards more

THANK YOU! I was so worried after reading all of the nightmare reviews about some other well known companies out there. I thought for sure I was going to get all the high pressure sales tactics or the b.s. lines that the other two companies gave me when they came out. I took a chance, and am so happy that I did. After having Empire come out and shoot me an extremely high price and then have to bargain with the guy to leave my house after he called his boss 4 times to beg for better deals, I figured I no longer needed carpet if it was going to be that stressful of a process. Then I saw the Home Depot ad for $39 installation for the whole house. That sounded like a great deal until I paid them to come measure and then was revealed what I should have seen if I had read all the small print about having to buy their way over priced padding in order to get the $39 installation deal they had running. What kind of savings is it if i have to pay triple the price for padding? needless to say, buying a used car would have less BS advertising attached to it. Anyway, I gave up for a few weeks until I just decided that I could not live with the stains in my carpet any longer and no matter who I had clean it, the spots came back a week later. I decided to give the carpet thing another try. I looked all over online to find companies with good reviews, and I finally came across a local company with great reviews and was highly recommended by both Kudzu and Yelp so I gave them a call. Catchy name too, THE CARPET GUYS. Anyway, They came out to my house, no pressure at all, even when I told them that I was NOT buying today. He didn't seem to mind one bit as he stated to me that he wan;t working on commission anyway. Joe spent almost 2 hrs helping me design my future living room and the end result was even BETTER than I expected. First, I wound up paying $1,100 less than Empire quoted me. He gave me the premium pad FREE & the job looks BRILLIANT! Thank You Carpet Guys! more

These guys did a great job- a class act from start to finish. nice people, no pressure, good prices, fast service. very very happy. We highly recommend The Carpet Guys, LLC. for Carpet and Flooring in Macomb County. more