Target has incredible Customer Service!!.........I never write reviews. I just don't. I also find that I am more inclined to think about writing a review when I am dissatisfied, however, I couldn't NOT write a review this time.
I purchased a clearance entertainment center for 299$.....it was an awesome deal! However shipping was 139$.....still a great deal for the product. The package came in two packages so I opted to have the office at my old address refuse delivery and then I would re-order. Well, several days later I got one package. I called UPS to ask where the other package was and they said one had been delivered at the old place and one at the new place. I call my old place and they insisted it wasn't there. So now I had 1/2 of an entertainment center. UGH..... WELL i COULDN'T BE MORE WRONG -- THEY WERE AWESOME!
FIRST, the rep I got did everything he could to locate another unit online and in the stores so they would just send me it.......but because it was on clearance there were none available......which saddens me because I really wanted it, however, then I started worrying about how they weren't going to refund me because I only had 1/2 the unit. The rep told me I would get a full refund.
I know Target took a loss on this product BIG TIME...........however, I can tell you for sure that they saved a customer and not only that but I am MUCH more likely to use them then I was before this situation. I will also make sure all my friends know how wonderful this experience was regarding Target (not UPS though).......Target was great.......
AWESOME AWESOME AWESOME EXPERIENCE!! THANK YOU TARGET!!!
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