Stevens Moving & Storage

I booked my move with Stevens Moving about 3-4 months ago and I hired them to pack & load my house in Windsor, CA and then proceed to deliver to Atlanta GA. They did a amazing job and were quite professional.This is the second time I have moved with them and I say they are GREAT more

Steven and his company were awesome with my move from Daily City to LA last weekend. My stuff came without damages on anything and the price even went down by $90 as they did considerably less packing than what was originally estimated. I am very pleased with the move they did and i would say too anyone reading this too give them a call at least thanks stevens! Pros: Kind People more

We used Stevens Moving for a recent move and it worked out to be the same as most of the reviews we have read about them. the delivery even got here a day early. it took them 4 days for delivery we thought it would be 8. We will use this company again and I will send through some of my friends that are moving. In the future Pros: Fast And Easy Cons: Not open after 6:00 PM but that aint that bad :D more

I booked this company two weeks in advance to move a small amount of furniture. The day of, I called to confirm the time that was booked for the morning 8-10, which they stated ""they'll be there..."". The timeframe came and went, customer service then stated that they'll be there by 4pm. Guess what...they never showed.\r \r Given the *entire* experience with ""Stevens Moving & Storage"", I cannot see how they have a 4+ star rating! Overall they are unprofessional and inept. AVOID AT ALL COSTS!!!! Cons: They haven't gone out of business yet. more

Overall I was very disappointed and disgusted with the extremely unprofessional service I received. I have moved 16 times in 21 years from Country to Country, State to State, City to City and within cities. I have dealt with many moving companies and have never had one complaint until now. I would not recommend Steven's Movers to anyone and will continue to write poor reviews.\r \r The initial quote for a very small move from Steven's Movers was $190 which included 1 stop to Storage and a 2nd stop to final destination. The actual cost after the move was $500.00.\r \r Movers were 30 minutes late \r 3 Movers, not 2 as quoted \r Ryder Truck, no logo. Had to ask repeatedly if they were from Steven's Movers. (Shirts had another moving company name) \r Communication Issues \r Foreman aggressively tried to up sell. Told me I had to pay $80 per hour, instead of $65. Otherwise he would sit in truck. \r Foreman stated that Steven's quoted 4000 lb move, but really it was 2000 lb. (Small Apartment Move) \r Foreman said that the office estimators never knew what they were talking about \r Boxes were clearly labelled with professional colored labels and sorted prior to Movers arrival. \r This was a small move, and organized well prior to movers arrival. It took 2.5 hours for Movers to load truck. \r Movers took 1 or 2 items on elevator at a time \r Movers would take at least 10 minutes to come back to apartment between loads. \r Caught one mover on the phone twice talking in the hallway and not working. \r I had previously purchased an $80 box for 42"" TV, but Foreman did not want to use because it was too complicated and that Steven's would not insure if broken. He then charged me $80 for bubble wrap and a garbage bag and subsequently moved the TV in this fashion. \r I moved and carried many items to help speed things up which I am not supposed to do for medical reasons. \r Once all items were out of apartment, I went down to the truck prior to leaving for the first destination. The truck was NOT LOADED. Items were sitting in the dock area which is open to the street. This means that items were unattended throughout the move with full exposure. \r One Mover repeatedly hit the down button on the elevator instead of the up button which messed up the elevator and slowed down the move. \r Foreman again tried to insist that I buy the wardrobe boxes that they threw all the items in to move for $25 each. I declined and he was visibly angry that they had to unload the boxes. \r Foreman was rude to other customers at Public Storage as they manoeuvred a parking space. It was very embarrassing. \r Once at the Home destination, Foreman said I had to pay before truck was unloaded. I was not prepared for the $500 bill and proceeded to call the office. I explained that the quote was WAY OFF and totally not acceptable given the nature of the agreement and the events that led up to this point. He said there was nothing he could do and gave me his supervisors number. I called and left a message, but did not receive a call back. \r Without a choice, I paid the $500 and the Movers proceeded to move remainder of items into the House. They wanted to leave most of the items in the garage because the apartment was small. This meant that I had to cart the boxes up the stairs, so I asked them to proceed in moving boxes up the small flight of stairs above the garage. \r Once complete, I told the Foreman that I was unable to pay a tip due to the price increase and he was visibly angry. \r I am nervous that the Foreman has my credit card number and that he knows where I live. He was manipulative, shady and has a temper. \r The online invoice states that I paid $260 credit card, with no mention of the $240 cash. I am wondering if the Foreman pocketed the money. \r \r Cons: Unprofessional, shady business more

I see a lot of good reviews about Stevens Moving and Storage. It is definitely by company itself. We had a very bad experience with them. Going by reviews we opted them. Other assumption was price (which is high) but we thought it is relative to service and insurance coverage. Timeliness : We had to shift within same apartment but to a different unit. Shifting appointment was at 2:00 PM and they didn't turn up till 6:20 PM. There was no response to calls we made. Bargaining after reaching place: They were 3 of them, though we had requested for just 2 of them (ours was a 1BHK). The key person was very rude and was trying to convince us that we need to pay for all three of them, otherwise it will take atleast 4 hours to complete the shifting. Some how we didn't agree to it and said we will only pay the amount that we got in quote from company. Infact only 2 of them were doing real moving and key person was just bargaining with us till the end. When half of the work was done, he started asking for payment. My husband even paid the money that owed them. Theft : Once the payment is done, they just didn't even care of complete the work. I was waiting in old unit and my husband was waiting in new unit, and in the mean time they had already left even without informing us. Only 3/4th of shifting was complete for which they took only 1 hour and we paid them for 3 hours work. After reaching to our new unit, I noticed that my office bag was lying open. I had closed that bag and kept in closet because I had all my jewelry in that bag. My wallet was open and all money that I had (~50$) was missing. From my jewelry box 3 finger rings and 2 ear-rings were missing. I personally had kept those jewelry in the box before we started moving. Jewelry were worth ~800$. Incomplete work: Their quote included all disassembling, packing, unpacking, assembling. They just threw things here and there in our new unit. The new TV stand edges were all chipped off. The TV stand screws were all missing which we didn't get even today. This movement was a complete mess. Till 11 PM, me and hubby had to shift the pending items. No response for claims: When we called for claims, they were not responding for anything. No response to emails. Moral : Never go by price and reviews. Cons: Theft, Damage, Rude, No response for claims, Incomplete work more

1. They estimated the move would cost us around $700 and guaranteed it would cost no more than $1000. The total was $1800 at the end.\r 2. They told us twice that a cashiers check would suffice as cash because they gave a 7% discount when you paid with cash. On the day of the move they told us otherwise and would not honor this.\r 3. It took them 4 1/2 hours to drive from Sacramento to Half Moon Bay and we were paying by the hour. (It DOES NOT take that long.)\r 4. They told us it would be a 3 person job. Two of the guys were great. The third guy acted like he was taking a stroll on the beach when walking to and from my apartment, all the while carrying the lightest item he could find. (I carried more, and heavier items to the truck than he did.)\r 5. Without prior notice, he made me pay for packing materials for certain items of furniture and told me he would not move them unless he ""packed"" them. (This would have been okay if it were factored into the moving price when I told them EXACTLY what items I was moving.)\r \r These people are thieves and I would definitely NOT recommend them to anyone looking to move. Also, maybe I'm wrong, but I highly doubt all the five star ratings below are from actual customers. Pros: On time. Cons: Everything else! more

we moved with Stevens Moving and Storage in the beginning of march and they were awesome. the 3 men that showed up to move us out were fast as ever without nothing broken, they showed up in a big truck and had to park it quite a distance from our apartment because it couldn't fit into our near our apartments so the guys called the office and they said there would be extra charges and they were supposed to be 250 and they took some money off and only charged us 100 and thats the only extra charges that we were charged when they showed up to deliver us in Orlando. they came to deliver 3 days later with the same drivers and truck so nothing was switched. could not have asked for a better move. Pros: Great people, Cheap Price Cons: nothing was broken so i guess none more

We contacted this company and they set us up with 4 men on the day we needed to move to get us prepared. They worked quickly and safely. 2 of them loaded and 2 of them packed. I was glad to finally get a moving company with people who are professional. Your service has impressed us Stevens Moving and storage. Thanks moving is usually very stressful for us but we are happy to find you to guide us to help reduce our moving problems. Thank you so much. Pros: Quick easy and reliable more

I am a glass half-full type of person. I always try to see the best in people and am more likely to give the higher rating and the higher tip. \r \r However, this moving experience was so completely horrific that I would like to give them a 0.\r \r Details:\r -Estimate of 3 hours, $350, took 7 hours, cost $1300\r -Place was completely packed when they got there, all we needed was some furniture wrapped but they still charged us ~$700 for packing supplies!\r -They showed up without the correct tools so I had to *borrow* them from the neighbor (who commented, they are taking a long time, aren't they!)\r -They thought the furniture was too heavy so instead of picking it up they *dragged* it across the new hardwood floor, can someone say sorry about that deposit??? \r -They left the screws for our babies crib lying all over the floor.\r -The movers hardly spoke any English, only the lead spoke fluent English. My suspicion is they were undocumented workers he hired up from Cesar Chavez. \r \r At the new location:\r -It took 20 minutes (during which time traffic was completely blocked) to park the truck on our straight, flat street. Lovely! \r -When assembling the bed, it collapsed. Completely destroyed.\r -They damaged a lot of other furniture as well. \r -They chipped the wall.\r -If the lead hadn't felt guilty, they would've left everything piled in the middle of the living room. My husband eventually told me to tell them to leave because he ws worried they would destroy more stuff.\r -They didn't install the washing machine correctly so the first time we washed a load of clothes it FLOODED the utility room\r \r The aftermath:\r -I still have not been reimbursed for my costs (the move was over a month ago) despite my detailed emails and requests for claims.\r -I have called and emailed many times. The only time they responded was because I threatened to contact an attorney. \r \r If you value your time, your things, your sanity, your marriage, or your money DO NOT USE THIS MOVING COMPANY!!!! \r Pros: THEY MUST MAKE A FORTUNE Cons: YOU LOSE TIME, MONEY AND SANITY more

These guys are outstanding. They were fast, professional, friendly, and freakishly strong. :) They knew exactly what they were doing, and came up with some clever ways to move my more awkward pieces. I had been a little anxious about the move, but as soon as these guys started doing their thing, I knew everything was going to be allllll right.\r \r They worked so hard the whole time, and somehow remained cheerful and gregarious. I know they charge by the hour, but it still felt nice that they clamped my sectional back together like I'd had it at the old place, something that would have been hard for me to do myself. \r \r When everything was in place, they got in their truck and drove away, which is the worst thing I have to say about these fine gentlemen that moved my stuff.\r \r more

I called Stevens Last week to get a quote for a move, 1 week after the crew showed up at my place all ready to go to war.\r They moved everything i have in less than 6 hours.\r They didn't damage a thing, i'm so happy with their services and i will use them again.\r Jordan Pros: all the way Cons: no sir more

If I could give this company zero stars I would. In fact, I wouldn't be surprised if all of the positive reviews that were written about this company were written by the people who work there themselves. Notice that one of the positive reviews is by ""stephenmove"". Lol.\r \r First of all I was quoted $304 and by the time they finished they charged us $1429.12. Are you kidding me??? They charged us $219 for THE TAPE they used. It is as though they used as much packaging materials as possible in order to charge us the maximum amount possible. These people are abusive and rude. Sean Richards, the salesman I spoke too, would not give me any information about how to contact the manager and was very rude to me. \r \r They also insisted that we pay this amount CASH before they took our furniture off of the truck. Of course we did NOT have $1500 on us so we got to also be charged for the amount of time it took us to drive to the bank. I was in tears from frustration by the end of the day and I will be writing reviews on every site possible. I may even go to the newspapers.\r \r I feel as though we were taken advantage of because we were 20-something women but what they did to us is illegal. We may even take them to a small claims court. They added information to the signed agreement AFTER I signed it. \r \r Better Business Burea will be hearing from me. Please do not give these people your business. Cons: EVERYTHING more

These guys deliver a great moving experience. Who knew it was possible? They showed up on time, quickly marked the items to be loaded in each room, and offered free wardrobes and plastic bins for any items that might not have found a cardboard home yet. Suddenly, our apartment became an efficient blur of protective blankets and plastic wrap. Robert and another smiling gentlemen (who would like to remain nameless, wink) loaded and unloaded our stuff very professionally. It was amazing! At one point, they started using some random Cirque de Soleil-like techniques (and I am sure multiple laws of physics) to load our boxes. They would stack 4-5 cardboard boxes (even heavy ones), wrap them together, and carry them ALL magically on their backs like it only weighed 2 pounds. \r \r Initially, I felt rather guilty watching them sweat and grunt up and down two flights of stairs. But then, I reminded myself that if we hadn't hired movers and our friends had volunteered instead, our day would have gone an entirely different direction. The move would have started late, things would have probably been broken, and bitching about being sweaty and tired is likely. Then beer drinking would commence and all progress would come to a drunken halt by 2pm. And that's ok...because I love my friends and they don't happen to be professional movers...but they definitely have the drinking down to a science. \r \r Stevens Moving is the real deal. You can trust these guys to do the job right for a fair price. Think of all the stress typically associated with moving day. Packing and unpacking boxes is crappy enough, right? Give them a call and set up an appointment. You deserve to leave it to the professionals and arrive at your new home injury free with all your stuff in one piece.\r \r more

Last friday i called Stevens moving in san francisco and spoke to Sean, i asked if they can move me on sunday (2 days away!!!) Sean said yes and didn't even charged me extra.\r He was very helpful and explained about the moving process.\r On sunday morning a crew of 4 showed up, Ben was the lead foreman, he was so nice and friendly.\r The guys moved so quickly and didn't complain about the stairs, they moved everything in 4 hours and i tipped each one $40.\r I am very happy with my move and the quote. more

The reason I hired this company was because of the great reviews!\r \r I've moved many times in my life, and I can vouch that these guys are the real deal. \r \r I went to their website, i think it is stevensmove dot com and got an Internet quote. I communicated via email mostly and always got a quick response. I called the office before the move and had additional questions answered.\r \r I moved from a large 2 bedroom apartment of one of those large, super-modern, high maintenance apartment complexes in South Beach and they were as annoying as they come. They required insurance coverage, workers comp, CA licensed, tons of paperwork, and rules and regulations. All that was more exhausting then the move itself. But the Stevens guy in the office provided all the necessary goods. Geez... They were very nice and accommodating when I had to change my move date a few times because of delays in my escrow.\r \r My reservation for the elevator was scheduled at 11:00am - 2:00pm. Well, they called a little before 10:45 saying they were in the loading dock. Ahhh! \r \r They quickly disassembled my bed and other furniture, wrapped my furniture in blankets and tape and started loading the elevator and truck at 11am, as I was furiously packing the final 4-5 boxes. \r \r They wrapped up everything professionally, moved heavy items quickly and safely and were very courteous. The one guy even apologized profusely for having to use my bathroom. I was like, ""Dude, I don't live here anymore!"" We were out of my old place by 2:00pm! Everything got to my new place safe and sound-- a smooth sail... \r \r The only tiny problem was that I failed to remember the exact quote -- my fault, not theirs -- and had to shortchange them a little on the tip. So, I gave them each a bottle of wine to make up for it.\r \r High Five for the Stevens Guys!!!\r \r more

Today was moving day. But before today, it was planning day. I'm a new plant in SF, and this was my first (of many, I'm sure) crosstown moves. I was absolutely terrified of the moving process. As if finding an apartment in SF weren't hard enough, the process of selecting one of the seemingly hundreds of movers who crisscross the streets daily to do my move was daunting indeed. I called Stevens Moving after seeing their trucks on the streets because they always looked much cleaner than the other trucks. Somehow it just seemed to be higher quality. But I was skeptical. \r \r I made my initial call and spoke with Stephen. He was friendly, helpful, and asked lots of questions to help me figure out my move. We agreed on a price, time and locations. \r \r My inventory list changed probably a dozen times after our initial conversation because I was uncertain if I trusted Stevens Moving with all of my valuables. As a result, I removed many of the items from the list to move myself. Every time I called Stephen I was sure he was going to be annoyed with my changes. Instead, he was friendly, helpful and didn't seem the least bit bothered. I spoke with him the day before my move to make one last change. I was sure he would really be bothered this time, but instead he wasn't the least bit bothered and even joked that we had spoken so many times that he felt like I was family. \r \r So I was all set. The inventory was finalized and the times were confirmed. Talking is easy, I thought. The move would still be a disaster I was sure.\r \r The movers were to arrive between 8-9am. That means 11am at the earliest--I was sure. But I had all my things ready to be moved so that whenever Hector called and asked if he could come early, I was more than glad to accommodate. The doorbell rang, and I was greeted with a friendly mover, Hector, wanting to check my inventory and make sure all was in order. Of course, it was in order, and I signed a gazillion papers confirming all of the information Stephen and I had discussed in advance. \r \r A few seconds later a couple helpers arrived to begin moving my things. I was sure this was the part where things would get broken, dropped, damaged or lost. Instead, they moved my things with greater care than I had initially packed them. My sofa was wrapped up in protective wrap that certainly must have been worth more than the free sofa I acquired when I first moved to SF. I took a picture since I found it so comical that my dingy sofa was being handled so carefully. My things were whisked away to the elevator to bring down to the truck and across town they went.\r \r They arrived at my new place in short order. Elevator building this was not. Two long flights of stairs awaited. I knew this was an arduous task as I had moved my TV and other valuables I didn't trust Stevens with earlier in the week. So they will just toss my things up and bounce them up the stairs, I was sure. But no. They carried each and every box up, again with more care than I certainly would have. At one point I even picked up a few things to bring up the stairs only to be scolded that I should put them back since they would bring them up for me. That was nonsense as there was no way I was going to walk up those stairs empty handed. On the way up, I passed another mover who also insisted I drop the things, and let him do it. The thought was appreciated, but I was afraid I could not comply. \r \r To make my long story shorter, let me just say that I was shocked, amazed and so pleasantly surprised at how fantastically everything went. All that service, quality and follow through for a great value. Three things are for sure: 1) I will move again. 2) I will call Stevens Moving & Storage to do my move. 3) Next time, I'm trusting Stevens with all my valuables and not wasting time myself. Pros: Changed the way i felt about movers Cons: can't think of anything more

Prompt, unflappable, friendly, highly professional, insanely reasonably priced - I can't say enough good things about Stevens Movers. I found them here (thanks, citysearch, yet again).\r Gina was meticulous and calm over the phone, gave me advice on how to plan my move and what to expect. The guys (Blair, Kyle, Zach and Darryl) showed up on time, were relaxed and efficient, set right to it and hauled all my stuff from the second floor of a tall-stoop brownstone, via a storage unit at a second location, then into a 5th floor walk-up in two and a half hours flat. \r And at the end, not a scratch or a chip or a mark on anything. \r \r This is the first time in ten years and many moves I've had to hire professionals instead of relying on friends and U-Haul. I went into this dreading it, after many horror stories of bad attitude, hidden costs and breakages from all the friends I asked for recommendations. Stevens removed any stress and actually turned a much-anticipated change of apartment back into an adventure. As long as they're around I won't ever worry about moving again - they're worth every cent. more

Moved with these guys yesterday afternoon. Friendly, accomodating crew (they're all writers/artists, which I thought was pretty cool), reasonable rates and very flexible. They got me in on 2 days notice when all the other companies were booked full, and they even came early like I asked them to. \r \r The van was a really nice and big, it's a nice-looking machine like you would expect from the bigger names. These guys were fast, efficient and very careful. They packed everything very, very well - much better than I've ever seen and took great care of the finer items, i.e. TVs, glass. \r \r Total move of a 2 bedroom took just over 4 hours. Amazingly fast and worth every penny. Total bill was $400 when renting my own Uhaul gets me to $150-200 anyways...\r \r I would definitely use these guys again. Pros: all more

This is the WORST moving experience I have ever had. I will NEVER use this company and NEVER recommend this company to anyone.\r \r I was drawn to them because of the good reviews, but my experience is very different (who knows, perhaps they wrote those good reviews themselves!) The original contact Mark was nice and accommodating when he sold me the bid. However, he was nowhere to be found on the move day or after the move when I tried to report the problems to them. The person who took over, Sean, was incredibly rude and not willing to help resolve the issues. \r \r On the move day, two people showed up. The actual mover was nice but the lead (his name I believe is Jose) was arguing with me during the entire move. He wanted to charge me the fuel surcharge even though that was not stated in my contract. We spent half hour resolving that issue. He finally decided that i was correct because it was not stated in the contract, but he wanted to charge me the half hour he spent discussing. Several pieces of my furniture such as my floor lamp and dresser got damaged. He also took the glass off my coffee table when he didn't need to. Now I have to find a way to glue it back together. Believe it or not, my METAL bed frame was also damaged. They purposely drove 10 miles per hour on the way to my new place in order to charge more time. I could go on with the list....\r \r I was going to let all these problems go since I rarely wanted to write a negative review. However, now I am finding my new mattress (less than one year old) is collapsing a few weeks after the move. During the move, Jose folded my mattress in half in order to sqeeze into the tiny elevator. HE DID THIS WITHOUT GETTING MY PERMISSION FIRST! By the time I saw the folded mattress coming out of the elevator, it was already too late. He swore that the folding would not damage the mattress. I saw no point in discussing with him so I was only praying that my new mattress would be ok. A few weeks later, just as I expected, the spring system in the mattress is collapsing.\r \r I called to try to report these issues to them. When I asked for a manager, they said there is no manager on site then hung up. When I called back a few times to try to reach the manager, they threatened: ""who the f*** is this? you are messing with the wrong people!"" Are they a legitimate moving company or a mafi* that does its business by threatening its customers? \r \r Beware! Don't sign your life away! \r \r I will be sending this note to Bette* Busines* Burea* so that they can keep track of the number of complaints against this company. more