Stevens Creek Toyota

Good attention to: - service work performed - customer's concerns - customer's time and inconvenience more

So nice to be able to drive up to the service window and have someone there to help us. Joe Rodriguez wrote up the order and we waited in the clean waiting room. He checked in on us from time to time to give us updates. more

very satisfied. Daniel and Arash were great! more

Work was completed as promised and progress was communicated in a timely manner. more

every thing was great more

Brian in Sales, Joe at service....went out of their way, first when choosing my used car and later getting minor technical issues sorted.......a suggestion for improvement - just get some better coffee at the sales area ;) more

Took two tries, but got it done. Thanks Jeepsters! more

Courteous, professional service. Two-way shuttle service available. more

John was pleasure to work with and made the overall process easy and simple. He was very knowledgeable about our Durango and will ask for him again with our next service. more

work was done in a timley manner more

Good more

john made me feel good about my nitro and explained to me how long it would take and answered my other questions also he went the extra mile more

Over promise, under deliver. Never called back to give me updates on progress. What was promised to be two days, took four and it was clearly due to lack of planning or internal coordination. Specifically, I needed one part, a new bumper for a Jeep and eventually, on day three, they got to place the order. Then only a half day to install, but the three extra days without a car was unnecessary. more

The staff are very friendly and I appreciated the effort to get me a ride back after the cut off time of 3pm. They took care in covering the seat and floor mats however the down side is there were greasy finger prints on the exterior of the door. Not the end of the world however a bit careless. more

I have been bringing my truck to your dealership for the past 3 year. I brought my truck in this past week for my 90k services. I also wanted them to look into an issue that had occurred once in the past week where the temperature gage in my dashboard never came off of cold while driving. It took 2 days to complete the 90k service and to replace my thermostat. I was told that the thermostat failed some test and it would need to be replaced, this made sense to me since the temp gauge didn't seem to be working. After two days, i was told my truck was done and everything was good to go. Since then, while driving my truck in the afternoons, the temperature gauge has not come off of cold. I paid $1200 for a 90k service and another $150 for a thermostat which apparently wasn't the problem. Did i even need to replace this if it didn't fix my problem? I would like to bring my truck in to get this fixed, but I feel a bit cheated that I paid for something that I may not have needed and that didn't fix my problem. I am sure I will have to pay another $100+ dollars to bring it in and "find" the problem, + parts and labor to fix it. I am not a happy customer right now, and may be looking for a new place to get my car serviced. more

Ray and Malik were extremely helpful and personable and made the experience enjoyable!! more

friendly, fast, effecient more

I had an appointment for my jeeps 1st oil change since purchase last year. They rotated the tire too. Arrived at 10:00am, jeep was ready at 11.00am and then it took 20 minutes for the paperwork to make it to the Cashier. I stood there after an hour wait, waiting another 20 minutes for paperwork on a Jeep that had only an oil change and 4 tires rotated. Everyone is very nice but Seriously! An appointment ! 20 minutes on top of it for paper work too show up while I'm staring at my Rubicon 30 ft away and ready! Come on folks. You have organization issues. This is not an attack on the mechanics or your people skills. This is a breakdown in a system that advertises express service and the most simple of services took 1 hour to expidite and then could spit out the paper. Sorry guys but this is the way I saw it. Finally a very nice lady walked into the waiting area and said is anyone here waiting to long. I said to her, that's my jeep sitting out there and the cashier is waiting for paperwork so I can pay you and leave. It was about 5-10 minutes from that point I was able to pay and leave. Appointment, express service, oil change, rotate tires, 1 1/2 hours are all key points here. I'm 61 years old and have never written a review like this in my life. I bought my Rubicon last year from this dealership and this was my first experience with waiting in your service Dept. I guess I should schedule a ride next time. more

Staff is attentive and friendly more

The sales and service employees are friendly, courteous and professional. The showroom and service waiting area are clean and comfortable. more